FAQ

Frequently Asked Questions.

Do you have any question? Most of the regular question you fill find at FAQ. If you still have question we are happy to assist you.

Our contact details

G. Wurm GmbH + Co. KG
Wikingerstr. 69
51107 Cologne/Germany
Phone: +49 (0)221 / 98 671-0
Fax: +49 (0)221 / 86 62 56
Mail: exportsales@wurmkg.de

Opening hours:
Monday–Friday: 08:00 –16:00
Saturday: on request

How can I order?

  • At our fair booth
  • Online in our web shop
  • By phone
  • By fax, E-Mail or letter
  • In our showroom

When can I contact you?

Monday–Friday 08:00 –17:00

Visitors in our showroom 08:00 –15:00

Can I pick up my order?

You are warmly welcome during our business hours.

What is minimum order amount?

EUR 300,00 net in Germany, EUR 600,00 net in EU + Switzerland, EUR 1.200,00 net to all other countries.

What is minimum order quantity?

The minimum order quantity is mentioned as first selling unit for every item in our price list or online

How can prices be understood?

Prices shall be understood as net prices in Euro ex works Cologne excluding tax. Packing will not be charged.

How do you ship the order?

We choose the cheapest way of shipment with parcel service or forwarder.

Do you offer free delivery?

Our prices do not include free delivery.

How can I pay my invoice?

We are pleased to receive your payment by T/T or prepayment.

How can I pay as a new client?

As a new client we ask you to arrange prepayment.

Do you deliver on open account?

For customers with positive payment experience we deliver on open account. Payment must be made within 30 days.

Do you offer cash discount?

3% for prepayment, Nachnahme und Vorkasse

2% for payment of invoice within 10 days

Our bank accounts

KSK Cologne,

BLZ 370 502 99,

Account 80172

IBAN: DE04 3705 0299 0000 0801 72

BIC: COKSDE33

Postbank Cologne,

BLZ 370 100 50,

Account 214355501

IBAN: DE90 3701 0050 0214 3555 01

BIC: PBNKDEFFXXX

When will you deliver?

Please mention your desired delivery date and ask our export service to mention the delivery time. It depends where you are located.

Do you deliver worldwide?

Absolutely, we deliver our goods to customers all around the world. For your information: We have experience in the export business for over 60 years, and more than 50% of our shipments go abroad.

Who can I contact for any claims?

Please contact our export service by mail exportsales@wurmkg.de

Closing word

We offer you our best service. In the unlikely case of any complaints please do not hesitate to contact us. We are sure to find a suitable solution for you.